Terms and Conditions

Walo Travel strongly encourages you to read the terms and conditions. By submitting the booking form, you are agreeing to be bound by the conditions of the terms and agreement between you ‘The Customer’ and we - the company ‘Walo Travel’. You must not make any bookings and pay for the same if you don’t agree partially or fully to the terms and conditions stated below.

These terms and conditions apply to bookings you make on any selling platforms of our company, including in-store, over the phone, or by email, as well as online bookings you make on our website.

A: Definitions

Walo Travel shall be referred to as us / The Company / We or Tour Company. You, the client, shall be referred to as you or Client.

B: Products and Suppliers

As a Travel Agent, we source a variety of travel products and services from various suppliers and service providers (“Suppliers”). Each Supplier has its own terms and conditions applicable to each of the products and services, and you should make sure you understand them. Walo Travel acts as an intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air tickets, ground transportation, hotel accommodations, meals, tours, travel insurance, cruises, book now pay later arrangements, etc.).

Though highly unlikely, all airline tickets are sometimes subject to a supplemental price increase. In such cases, post-purchase price increase may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof.

C: Booking with Walo Travel

You are required to make the 100% payment for online booking and a minimum of 25% of the booking for in-store booking with a copy of your passport for reservation of the flight Ticket, Hotel Accommodation, and trekking permit processes. Visit our payment method page for payment details.

D: Prices

Prices are guaranteed at the time of issuance of the trip booking. However, the company reserves the right to alter the price in case of a significant change in local exchange rates, internal flights, TAX, etc.

E: Check-in

You should check in a minimum of 3 hours before your flights. If you miss the flight, there might be no-show fees and date change fees applicable to change it to a new flight.

F: Re-confirmations

While not all airlines require passengers to reconfirm flights 72 hours prior to each departure, it is our recommendation that you check your flight departures and arrivals from us or the airlines directly while going out and coming into Australia, as the airline's schedule may change at any moment.

G: Passports

Please ensure your passport has at least six months' validity from the date of return to Australia, as a valid passport is required to travel internationally.

H: Visa and Documentations

It is the passenger’s responsibility to ensure they have the appropriate documentation, including visas. It is the traveler's responsibility to have all visa requirements met for the trip.

I: Baggage Allowance

Please be informed about the baggage allowance applicable to your class of service and your chosen carrier. Every airline has different terms and conditions regarding baggage allowance. Please contact your consultant or the airline directly for any queries.

J: Cancellations and Amendments

You can make an amendment to any trip. We do our best to accommodate your changed circumstances relating to your trip, but you will be responsible for any additional cost needed for the amendments. A refund/re-issue admin fee will apply for all bookings on top of airline/wholesaler fees. All tickets have restrictions and limitations regarding validity. Many discounted airfares are NON-REFUNDABLE. Please check with your consultant for further details.

Before you get the ticket issued, please make sure that you have checked the refund and date change policy of the ticket, as every airline has a different set of rules and regulations for different sets of fares. It is in the traveler's best interests to be aware of rules associated with the trip.

K: Name Change

No carriers allow name changes once the ticket is issued. There might be some processes and cost involved if we need to change names in a confirmed booking. Please be careful while entering your passport details in the process of making a booking. You can call us or send us an email if you have made an error. We will advise you of the process and cost involved upon such request.

L: Trip canceled by the Company

If we cancel your trip, your deposit and any other payments made will be refunded in full. However, if our cancellation is due to civil war, political unrest, or any other unpredictable circumstances beyond our control, the reasonable expenses that we have already paid for the process of the trip will be deducted from your deposited amount. In case of airline cancellation, Walo Travel will facilitate your refund rights with the vendor.

M: Cancellation due to misconduct

The trekking/tour/expedition leader/guide or any local staff who represents Walo Travel has been given authority on our trips. If you commit any illegal act on the trip or if, in their opinion, your behavior is unfavorable to the safety and welfare of the group or locals, you may be asked to leave the trip without any right to a refund.

N: Transfer of booking to another trip

You can transfer the confirmed trip to a different trip subject to availability. We do our best to accommodate your transfers, but you will be responsible for any additional cost applicable to the transfers.

O: Travel Insurance

Travel Insurance is highly recommended by the department of foreign affairs and trade for all overseas travel. You can go to our website www.walotravel.com.au and click on Insurance to get a quote.

P: Health & Fitness

Good health and physical fitness are required for all Walo Travel trips, so we strongly advise you to check your physical condition and Health before you book the trip.

Q: Complaints

If you have complaints about the trip, you can raise it with the operator/leader/guide at the earliest opportunity. Then, he will take the appropriate action or escalate it to higher management if necessary.

P: Acceptance of risk and Liabilities

We are committed to providing the best services by performing our duties honestly & seriously to make your journey very smooth & enjoyable. However, Walo Travel and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstances beyond our control, such as government restrictions, landslides, road blockages, floods, snow political unrest, cancellation of flight, delay, sickness, or accident. The nature of some of our trips is adventurous and risky as well; therefore, it may involve personal risks. We would like to inform you that you have to take all risks on yourself, such as damages or injuries or death resulting from these inherent risks.