Walo Travel Return and Refund Policy

Thank you for choosing Walo Travel for your travel needs. We aim to provide you with exceptional service and unforgettable experiences. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Cancellation and Refund Eligibility:

1.1 Booking Cancellation:

You have the right to cancel your booking with Walo Travel, subject to the terms and conditions outlined in our cancellation policy.

1.2 Refund Eligibility:

Refunds will be considered based on the type of booking, timing of the cancellation, and any applicable fees or penalties outlined in our cancellation policy.

2. Cancellation Policy:

2.1 Flight Bookings:

Flight cancellations are subject to the policies of the respective airlines. Walo Travel will adhere to these policies in processing refunds.

2.2 Tour Packages, Hotel Accommodations, and Activities:

Cancellation policies for tour packages, hotel accommodations, and activities may vary depending on the supplier or service provider. Walo Travel will communicate these policies to you at the time of booking.

3. Requesting Cancellations and Refunds:

3.1 Cancellation Request:

To cancel a booking, please contact Walo Travel as soon as possible. Cancellation requests must be made in writing via email or through our official communication channels.

3.2 Refund Request:

To request a refund, please submit a written refund request, specifying the reason for the refund. Refund requests must be submitted within the timeframes outlined in our cancellation policy.

4. Processing Refunds:

4.1 Refund Evaluation:

Walo Travel will evaluate refund requests based on the terms and conditions of the booking and the applicable cancellation policy.

4.2 Refund Timeline:

Refunds will be processed within a reasonable timeframe, and the processing time may vary depending on the type of booking and the policies of our suppliers.

5. Non-Refundable Items:

5.1 Service Fees:

Some service fees, including but not limited to booking fees, may be non-refundable. These fees will be communicated to you at the time of booking.

6. Changes to Refund Policy:

6.1 Policy Updates:

Walo Travel reserves the right to update and modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website or notifying you through other channels.

7. Contact Information:

7.1 Customer Support:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team through the provided contact information on our website.

By booking with Walo Travel, you acknowledge that you have read, understood, and agree to the terms and conditions of this Return and Refund Policy. Walo Travel is committed to ensuring a transparent and fair process for cancellations and refunds while providing you with excellent travel services.